1^st lesson free

YUSGREIMY

Rate N$413
Response 1h

N$413/hr

1^st lesson free

Spanish

Necesito ser un call center proactiva tengo buena comunicación mucha tolerancia y empatía tengo adaptación a los horarios

Spanish

Lesson location

- Online

About YUSGREIMY

Las habilidades que se requieren para trabajar en un call center son variadas y incluyen: Comunicación: Ser capaz de generar confianza, hacer preguntas específicas y comprender las necesidades de los clientes. Escucha activa: Ser capaz de escuchar las necesidades de los clientes para desarrollar soluciones. Empatía: Ser capaz de mostrar comprensión y calidez en el trato. Paciencia y tolerancia: Ser capaz de mantener la calma y la compasión, especialmente cuando se trata con clientes alterados. Flexibilidad: Ser capaz de adaptarse a los requerimientos de la situación y mantener una mente abierta. Pensamiento crítico: Ser capaz de lidiar con situaciones tensas y tomar decisiones como consultar a un compañero o cambiar de canal. Amabilidad: Ser capaz de atender al cliente con cortesía y demostrar comprensión. Conocimientos básicos de tecnología: Ser capaz de utilizar el CRM y el software de centro de llamadas. Orientación: Ser capaz de orientar a los clientes ante cualquier consulta. Además de estas habilidades, es importante tener un enfoque customer centric y ser capaz de trabajar bajo presión y resolver problema

About the lesson

Las habilidades personales son las capacidades que tiene una persona para interactuar con los demás y desarrollar actividades de manera adecuada. También se les conoce como habilidades blandas o soft skills. Algunas habilidades personales son: Planificación y organización Pensamiento crítico Habilidades para resolver problemas Trabajo en equipo Habilidades de liderazgo Gestión del tiempo Orientación a resultados Pensamiento analítico Comunicación efectiva Las habilidades personales son importantes para un buen ambiente laboral y son altamente valoradas por los empleadores. Las empresas y los gerentes de RRHH cada vez dan más importancia a estas habilidades en los procesos de selección. Las habilidades personales son particulares de cada individuo y pueden ser fortalecidas por los valores, actitudes y aptitudes de la persona.

Rates

Rate

N$413

Pack prices

5h: N$2065
10h: N$4130

free lessons

The first free lesson with YUSGREIMY will allow you to get to know each other and clearly specify your needs for your next lessons.

online

N$413/h

Necesito ser un call center proactiva tengo buena comunicación mucha tolerancia y empatía tengo adaptación a los horarios

Lesson location

About YUSGREIMY

About the lesson

Rates

Rate

Pack prices

free lessons

online

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Necesito ser un call center proactiva tengo buena comunicación mucha tolerancia y empatía tengo adaptación a los horarios

Lesson location

About YUSGREIMY

About the lesson

Rates

Rate

Pack prices

free lessons

online

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¡hola, soy yudith! i'm a spanish tutor with more than eight years of experience teaching this beautiful language.

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